Write a Complaint

Give your students the tools to express dissatisfaction clearly and politely—a real-world skill that’s often overlooked in ESL classes.

This B1-level worksheet explores the language of complaints through engaging discussion prompts, targeted vocabulary, and guided writing tasks. Students will reflect on everyday frustrations (like cold food or tech issues), analyze sample reviews and emails, and write their own polite complaint messages.

📚 What’s included:
✅ Warmer questions to spark personal connection
✅ Vocabulary-matching and gap-fill exercises
✅ Reading practice with real-style reviews and emails
✅ Two writing tasks (positive + negative review, and a full email complaint)
✅ Pair/group activities to promote speaking and critical thinking

Designed to be flexible for classroom or homework use, this lesson helps students develop practical, polite English for customer service, reviews, and real-world problem-solving.